Cisco IP Wireless Phone Features

Cisco wireless IP phone features are generally controlled via a technology called “softkeys.” Softkeys are programmable feature buttons that appear when the phone is in a different call state. An idle phone is said to be under the “On Hook” state since the handset is on the cradle “on the phone hook,” holding down the phone hook. When the handset is lifted, the phone is in “Off Hook”. “On Hook” has many available softkey features, but only three are enabled by default in many Cisco wireless IP phones.

The default softkeys include “Redial,” “CfwdAll,” and “NewCall.” Pressing “Redial” dials the last phone call attempted. When this softkey is pressed, the speaker phone become active and the last placed will be attempted. The “CfwdAll” festure allows one to punch in a call forwarding destination for all incoming calls. The Cisco IP Phone will not ring while “CfwdAll” is active. The “NewCall” feature will take the phone “Off Hook” with the speakerphone active.

There are many On Hook phone features that are not enabled by default. We will begin to talk about these phone features now. The first on this list is the “CallBack” softkey. This is a feature allowing the calling party to monitor the called party’s line status. After an unsuccessful call due to a “call forward busy” (CFB), the calling user presses “CallBack”. When there is a status transition (onhook/offhook), the calling party’s phone rings with the information present on screen. When the calling party picks up the phone, the recipients’ phone begins ringing. The next available softkey is “Conference List” (ConfList). This softkey can inspect conference participants by their Caller ID.

The conference members will be listed in the order in which they joined the conference. The next Softkey in “On Hook” is the “Direct Transfer” (DirTrfr) softkey. This softkey transfers two active calls. For example, let’s say you were speaking on the phone. You then put the active call on hold and made a brand new phone call by clicking your “second directory number” button, or the “NewCall” softkey. While talking, it was decided that the two parties on different lines should be in on the same call. Instead of dropping the second call and transferring the first one, you could click “DirTrfr”, highlight the first call and then click “DirTrfr” a second time. The second call would then transfer to the party on hold.

About Network I.T. and Cisco IP Wireless Phones

In addition to Netcon Solutions (Netnit) buying used Cisco IP phones, it also offers the following used Cisco wireless IP phones for your business:

a.            Used Cisco CP-7961G

b.            Used Cisco CP-7942G

c.             Used Cisco CP-7962G

Netcon Solutions is located in Toronto, Ontario and ships throughout Canada and the US. Contact Netcon Solutions  today to get a free quote on Used Cisco IP and Wireless Phones today.

Leave a Comment

Your email address will not be published. Required fields are marked *