Cisco SMARTnet is a support network offered to individuals and businesses who own Cisco equipment. Cisco SMARTnet offers a support network that is available 24 hours a day and 365 days a year. Netcon Solutions is often asked if Cisco SMARTnet is worth the extra cost. We tend to bundle it with many of our Cisco products because we believe the extra level of support it provides is worth the added cost.
In reality, Cisco products are high quality and last a long time. However, longevity means nothing if you don’t know how to properly operate a product and troubleshoot network errors. Cisco SMARTnet services step in and provide you with a necessary level of security and peace of mind when your network suffers from unplanned errors.
In addition, Cisco SMARTnet services are always watching over your networks, they offer proactive diagnostics and alerts when something goes wrong and it notifies you when there are important software updates. If your hardware malfunctions, Cisco SMARTnet services will quickly make use of your warranty and ensure that a proper replacement is sent your way. Finally, the service will provide clients with a field engineer who will help you install replacement parts and troubleshoot difficult problems.
Most people assume that Cisco SMARTnet services are only available in cases where hardware is damaged. This is not true at all. In fact, the service is readily available for software configurations, customer questions, hardware and software inquiries, and much more. The goal of this service is to provide clients with a total package that includes troubleshooting, system repair, and system replacement.
Netcon Solutions offers Cisco SMARTnet services with many of its Cisco products. These plans are offered to our clients in Toronto, the GTA, and all of Ontario. If you have any questions about our products or services, please feel free to contact us today. We would be more than happy to answer any questions that you may have.