Cisco SMARTnet Frequently Asked Questions

Did you just purchase a Cisco product that came with a service known as Cisco SMARTnet? Are you wondering what Cisco SMARTnet even is? Netcon Solutions is here to help you understand the basics of Cisco SMARTnet and to introduce you to a wonderful service that will help you troubleshoot all of your problems relating to Cisco products.

What is Cisco SMARTnet?

Cisco SMARTnet is a service designed to help businesses troubleshoot problems related to their networks, products, and other issues. It is available 24 hours a day, 365 days a year. Businesses using this service have access to professionally trained tech-support agents who will help them solve their problems using Cisco’s deep knowledge base, various networking communities, resources, and tools.

Is It Worth It?

Like any product or service, this is a debatable question. If your staff isn’t savvy at troubleshooting networking issues, Cisco SMARTnet is worth the investment. At the most basic level, it will provide network availability, reliability, security, and overall stability. Downtime can be expensive and this service ensures that any network downtime is shortened by high-quality tech experts. Cisco also claims that their service will increase your ROI by up to 192 percent.

Is Cisco SMARTnet Only Usable for Network Outages or Hardware Failures?

Not at all. This service is designed to help with all problems. It can be used to troubleshoot hardware failures, advance software configurations, upgrade questions, and for general questions regarding Cisco software and hardware. It is a complete, all-around package that is designed to help users improve and maintain their networks.

Netcon Solutions provides network solutions to customers in Toronto, the GTA, and all of Ontario. If you have any questions about our products or services, like Cisco SMARTnet, please feel free to contact us today. We would be more than happy to answer any questions that you may have.

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